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Frequently Asked Questions

  • What filming locations will we see?
    Check out our Gallery for some of the locations here: https://www.bloodmoontours.com/about
  • What do we do on the tour?
    This is a walking tour through public streets of the French Quarter. Our guides will escort groups to various filming locations along the way, while explaining the truth behind what happens on the screen. Knowledge is power! A lot of walking is involved, so please wear comfortable shoes and weather-appropriate clothing.
  • How does Groupon work?
    Groupon vouchers are NOT automatically applied. Vouchers must be redeemed. Check your Groupon confirmation email for instructions on how to activate your discount.
  • How can I contact Blood Moon Tours?
    Email: contact@bloodmoontours.com Phone: 1(504)305-8828
  • Where does the tour meet?
    The Film and Culture Walking Tour meets at 400 Royal Street, in front of the Louisiana Supreme Court. Brennan's restaurant is across the street.
  • How early should we arrive before the tour?
    - We begin check-in 30 minutes prior to tour departure. Please plan accordingly because the French Quarter is a high-traffic area. - If you miss your tour, you can be rebooked for another time. - There are no refunds for late arrivals and no shows.
  • What is your cancellation policy?
    - 24 hour advance cancellations are issued a full refund. - There are no refunds for late arrivals. Please plan ahead to arrive on time. - No refunds are issued for inclement weather unless the tour is canceled by the operator. - All other refund requests are reviewed on a case by case basis.
  • What is the refund policy?
    There are no refunds for: - no shows - late arrivals - rain Cancellations for a full refund must be made at least 24 hours before the tour departure time.
  • What is the weather policy?
    Flooding, tropical storms, hurricanes, fires, and cloud-to-ground lightning within the French Quarter are grounds for cancellation. There are no cancellations for rain, cold, heat, sleet, or other inclement weather.
  • Can we just show up for a tour?
    Bad idea. The city of New Orleans limits tour sizes. If you just show up, there is no guarantee that there is room on the tour. The best option is to book in advance.
  • Is there a recommended age range?
    Not at all! Our tour is for film fans of all ages and anyone ready to learn the true culture and history of New Orleans.
  • What is the pet policy?
    All animals must be leashed.
  • Can we go into any of the locations?
    No. Every building is a private business or residence. However, you may revisit any open businesses after the tour.

Terms and Conditions

The website is owned by Blood Moon Tours LLC. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors the opportunity to book our walking tour in New Orleans. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.

 

In order to receive our services, you must possess the legal authority, right, and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.

 

When booking a tour, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

 

The prices we charge for using our services/for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.

 

The fee for the services and any other charges you may incur in connection with your use of the service, such as taxed and possible transaction fees, will be charged on a monthly basis to your payment method.

 

Regarding cancellations and refunds: 24-hour advance cancellations are issued a full refund. There are no refunds for late arrivals. Please plan ahead to arrive on time. No refunds are issued for inclement weather unless the tour is canceled by the operator. All other refund requests are reviewed on a case-by-case basis. There are no refunds for: no shows, late arrivals, or rain. Cancellations for a full refund must be made at least 24 hours before the tour departure time.  

Flooding, tropical storms, hurricanes, fires, and cloud-to-ground lightning within the French Quarter are grounds for cancellation. There are no cancellations for rain, cold, heat, sleet, or other inclement weather.

 

We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.

 

Our Service and content, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music, and all Intellectual Property Rights related thereto, are the exclusive property of Blood Moon Tours LLC. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit, or create derivative works thereof.

 

You agree to indemnify and hold Blood Moon Tours LLC harmless from any demands, loss, liability, claims, or expenses (including attorneys’ fees), made against them by any third party dur to, or arising out of, or in connection with your use of the website or any of the services offered on the website.

 

To the maximum extent permitted by applicable law, in no event shall Blood Moon Tours LLC be liable for any indirect, punitive, incidental, special, consequential, or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data, or other intangible losses, arising out of or relating to the use of, or inability to use, the service.

To the maximum extent permitted by applicable law, Blood Moon Tours assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored thein.

 

We reserve the right to modify these terms from time to time at our sole discretion. Your continued use of the website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access_ the website or the service.

 

You agree to receive from time-to-time promotional messages and materials from us, my mail, email, or any other contact form you may provide us with (including your phone number for calls or text messages_. If you don’t want to receive such promotional materials or notices – please just notify us at any time.

 

These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under, and enforced in all respects solely and exclusively I accordance with the internal substantive laws of the United States/Louisiana, without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in New Orleans. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.

Private Policy

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

If you don’t want us to process your data anymore, please contact us at contact@bloodmoontours.com

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at contact@bloodmoontours.com

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